Shipping policy

1. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. In the unlikely event of a delay in fulfilling a consumer’s order, the purchaser can write to us setting a reasonable deadline for delivery – please also see 6 below.

2.  Any goods which are out of stock at the time of order will be placed on backorder and subsequently supplied as soon as they become available. Every attempt will be made to fulfill any order within a maximum of 30 days. In all cases we will make every attempt to contact you to advise of any known delay for any goods ordered within forty-eight (48) hours of receipt of the order, using the contact details provided by you to us with your order. In the event that we are unable to deliver any goods ordered, within the stated 30 days, we will notify you in writing of the extended lead time prior to the expiry of the 30 day period. Your consumer rights to cancel this order and receive a full refund of any monies paid are not affected by this statement. Business Purchasers may not cancel any order placed unless the express agreement to this cancellation is confirmed by us in writing.

3. Carriage prices quoted are for deliveries to sites within the country only, excluding some remote parts where a surcharge may apply. Any surcharge applicable will be notified in writing prior to dispatch of the goods, at which time you have the option to cancel any order placed and receive a full refund of any payment made. We reserve the right to specify which delivery method is used to deliver your order and any subsequent order received from you.

4. All deliveries will require a signature upon delivery unless otherwise stated on our order acknowledgment. You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery. Our aim is to dispatch all orders received within 48 hrs. If the goods are not available for dispatch within this time we will notify you within 48 hours from receipt of the order when the estimated delivery date will be and a firm date will be confirmed prior to dispatch of the goods.

4.1 Working days are deemed to be Monday to Friday only and exclude weekends, bank holidays, and all official holidays.

4.2 Specialist carriers are used for safe deliveries to ensure safe and efficient delivery of your order, a date range will be agreed with you prior to delivery being arranged by us, to ensure it is convenient and that the property is accessible.

4.3 If delivery is aborted due to an error or omission on your part, we reserve the right to make a charge where reasonable, to reflect our losses.

4.4 Unless we are at fault, no more than 3 attempts will be made to deliver goods. After the 3rd attempt, we reserve the right to treat the contract as repudiated and may be entitled to recover our losses.

4.5 An aborted delivery can be due to no one being at the given destination to accept and sign for the parcel. If you suspect there may be any problems or issues that may inhibit our carrier’s ability to affect delivery, then you must inform us as soon as is possible to avoid any unnecessary charges being incurred.

5. For Business Purchasers, if we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.

6. We will not be liable for failure to deliver the goods if this is caused by fault on your part or circumstances beyond our reasonable control and anticipation e.g., acts of God.

Customs and Import Duties (International)

  1. For international shipping, import duties/ handling charges are applied once the parcel reaches its destination country.
  2. These charges vary from country to country. Unfortunately, we have no control over these charges. Charges will be collected by courier if applicable.
  3. You can contact your local customs office to find out about customs duties for your country before you place an order- to avoid any confusion about prices.
  4. Customs duties and taxes are non-refundable once charged. If you refuse to accept the delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.